Airport Assistant, Washington DC, US

Photo Source: Flughafen Wien

Job Source: American Councils for International Education

American Councils is an international nonprofit based in Washington, DC with offices throughout the world. We welcome applications for the current position vacancies. We are grateful to receive many applications for our positions, providing us with a large and diverse pool of candidates.

Regrettably, we are unable to communicate personally with applicants concerning the status of their applications and/or the review process. The Human Resources Department will contact individuals identified as suitable for a particular position vacancy.

Job Details

Job Location: Washington – Washington, DC
Position Type: Seasonal


FLSA: Non-Exempt
Pay Band: 1 Temp/On-Call/Short-term

The Future Leaders Exchange (FLEX), Kennedy-Lugar Youth Exchange and Study (YES), and Congress-Bundestag Youth Exchange Program (CBYX) programs are funded by the Bureau of Educational and Cultural Affairs (ECA) of the U.S. Department of State. FLEX, YES, and CBYX provide life-changing scholarship exchange opportunities to competitively selected secondary school students from Europe, Eurasia, the Middle East, Africa, and Southeast Asia to spend a year living with a host family and attending high school in the U.S.

The Airport Assistant provides administrative and logistical support to select FLEX, YES, and CBYX students during their domestic travel to and from Washington, DC to participate in workshops during the program year. The Airport Assistant reports to the Assistant Program Manager. Some work shifts occur outside of standard working hours, including evenings and weekends. This is a temporary, full-time position based at area airports on the following dates (others may be added) in 2019-2020:

November 17, 22, 2019   December 8, 13, 2019   January 26, 31 (2020)   February 8, 14, 22, 28, 2020
March 7, 13, 21, 27, 2020   April 4, 10, 2020

Primary Responsibilities

  • Meet domestically arriving workshop participants at area airports and train stations and assist them with getting to the workshop hotel;
  • Assist workshop participants upon departure back to their host communities in the U.S. with check-in, baggage screening, clearing security and finding their gates;
  • Advocate on behalf of students whose flights are canceled or delayed, or who otherwise need to be rebooked;
  • Effectively intervene when airline staff attempt to bump a student from his/her scheduled flight;
  • Communicate flight delays, cancellations, student illness, and other travel problems promptly to Washington, DC based program staff;
  • Account for all expenditures and submit receipts as instructed.


  • Proficiency in English
  • Excellent communication skills and ability to work professionally with a variety of service providers under pressure
  • Ability to prioritize and handle multiple tasks in an organized manner
  • Experience working with groups of teenagers
  • Experience coordinating international and domestic travel
  • Familiarity with airport and airline procedures and policies
  • Reliable means of transportation
  • Proficiency in Russian or German preferred, but not required

Related: Data Entry Specialist Required – Washington DC, US

Equal Employment Opportunity

American Councils is committed to taking affirmative steps to enhance employment opportunities for minorities, women, veterans, and people with disabilities, and strives to ensure that meaningful employment and promotional opportunities are maintained for everyone. American Councils’ commitment to equal employment opportunity is based not only on federal requirements but also on a longstanding commitment to maintaining a diverse workforce reflective of the communities in which we operate.

Pay Transparency NonDiscremination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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